Customer Satisfaction Survey

CUSTOMER SATISFACTION SURVEY

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Thank you so much for going on a rafting trip with American Whitewater Expeditions.

The Staff at American Whitewater Expeditions appreciates your business and would like to say "Thank You"!. All of us here truly value our relationship with you. We would appreciate it if you could put your experience with us into words. Please answer the nine questions below to help us become better whitewater rafting company.

After completing and submitting the survey, you will be entered into a monthly drawing to win a $100 American Whitewater Expeditions gift certificate.

Please enter your email address for the drawing:

1. Overall, how SATISFIED are you with the American Whitewater Rafting Trip in general?

Extremely Satisfied	Somewhat Satisfied	Somewhat Unsatisfied	Very Dissatisfied	I Do Not Remember

2. What aspect of the raft trip could we enhance, to MOST improve your level of satisfaction?

3. What did you ENJOY most about the American Whitewater raft trip?

4. Please rate the IMPORTANCE of the following characteristics when going rafting.

1 Extremely Important	2 Important	3 Somewhat Important	4 Insignificant
a. Finding information about rafting in our printed brochure

b. Finding our web site in the search engines

c. Finding information on our web site

d. Raft trip pricing

e. Offering different skill levels of raft trips

f. Offering rafting specials

g. Making Reservations

h. Rafting photographs

5. Compared to your other rafting experiences, how would you rate American Whitewater Expeditions Rafting on each of the following if applicable?

1 Much Better	2 Better	3 Similar	4 Much Worse
a. Ease of making a reservation

b. Food on the rafting trip

c. Rafting trips pricing

d. Overall quality of the rafting trip

e. Selection of different levels of ability on trips

f. Professionalism of your whitewater guide

6. After going rafting with American Whitewater, rate your level of satisfaction with the following:

1 Extremely Satisfied	2 Satisfied	3 Unsatisfied	4 Very Unsatisfied
a. Convenience

b. American Whitewater Expeditions customer service

c. Directions to the meeting place usefulness

d. Rafting trip value for the price

e. Getting answers before going rafting quickly

7. Would you recommend American Whitewater Expeditions to others?

Absolutely	Most Likely	Unlikely	Absolutely not

8. While you were on the American Whitewater Rafting trip, did you experience any problems?

9. Do you have any specific ideas and /or comments you would like to share with us to improve our rafting service?

Again Thank You, and have a great day!
Jon Osgood
American Whitewater Expeditions

If you have friends, or business associates, that want to go whitewater rafting, we would appreciate the introduction. The best way to do that is for you to let us know who they are by emailing us their name, address and phone number. We will mail them a brochure.
jon@americanwhitewater.com

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American Whitewater Expeditions | P.O. Box 4280, Sunland, CA 91041-4280
Toll Free: 877-825-3206 | Fax 818-352-3205 (Oct.-April) | Fax 530-642-0855 (May-Sept.)
Email: info@americanwhitewater.com

Customer Satisfaction Survey

American Whitewater Expeditions | P.O. Box 4280, Sunland, CA 91041-4280 Toll Free: 877-825-3206 | Fax 818-352-3205 (Oct.-April) | Fax 530-642-0855 (May-Sept.)Email: info@americanwhitewater.com

American Whitewater Expeditions | P.O. Box 4280, Sunland, CA 91041-4280
Toll Free: 877-825-3206 | Fax 818-352-3205 (Oct.-April) | Fax 530-642-0855 (May-Sept.)
Email: info@americanwhitewater.com