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California River Rafting
Since 1980


Adding Our Email Address as a Safe Sender

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  SAFE SENDER

To ensure that you continue to receive important notifications and discount special notices from us, you must add the following email address to your "Safe Sender" list or your Address Book. This helps to ensure that our email messages reach your inbox and that they are not confused with unwanted email.

info@americanwhitewater.com

  • for important information
  • for exclusive email discounts
  • customer service communications

Below are instructions for many popular email providers that give step-by-step instructions on adding our email address as a Safe Sender. We look forward to continuing to provide you with an excellent customer experience.

Select the email provider you use to be taken to those instructions:

AOL 9.0

Outlook 2003 and 2007

AOL Webmail

Outlook Express

Comcast Webmail

SBC Global

Earthlink

Verizon

Gmail

Windows Live Mail

Hotmail

Yahoo! Mail Classic

Mozilla Thunderbird

Yahoo! Mail Beta

MSN 9

 

AOL 9.0

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New subscribers need to add the “From” address, “specials@americanwhitewater.com” and “info@americanwhitewater.com” to their address book:

  1. Click the Mail menu and select Address Book.
  2. Wait for the Address Book window to pop up, then click the Add button.
  3. Wait for the Address Card for New Contact window to load.
  4. Once loaded, cut and paste “info@americanwhitewater.com” and “specials@americanwhitewater.com” into the “Other E-Mail” field.
  5. Make our From address the Primary E-Mail address by checking the associated check box.
  6. Click the Save button.

For existing subscribers that are receiving messages:

  1. Open an email message from us
  2. Next to the "From" line, click on our email address
  3. Click on "Add to Address Book"
  4. Click "Save"

For existing subscribers that are seeing messages in the spam folder:

  1. Open an email message from us and click the This Is Not Spam button.
  2. Next to the "From" line, click on our email address
  3. Click on "Add to Address Book"
  4. Click "Save"

AOL Webmail

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New subscribers need to add the “From” address, “info@americanwhitewater.com” and “specials@americanwhitewater.com” to their address book:

  1. On the left navigation bar, click on Contacts.
  2. On the top navigation of the Contacts Screen, click New, then New Contact
  3. Once loaded, cut and paste “info@americanwhitewater.com” and “specials@americanwhitewater.com” into the Email field.
  4. Click the Save button.

For existing subscribers that are receiving messages:

  1. In the Inbox (before opening message), right click on an email from us
  2. Select on "Add to Address Book"

For existing subscribers that are seeing messages in the spam folder:

  1. Open an email message from us and click the Not Spam button.
  2. Email will move into Inbox.
  3. In the Inbox (before opening message), right click on an email from us
  4. Select on "Add to Address Book"

Comcast Webmail

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New subscribers need to add the “From” address, “info@americanwhitewater.com” and “specials@americanwhitewater.com” to their address book:

  1. Sign into Webmail.
  2. On the left navigation menu, click Address Book.
  3. Under the General tab, in the box under the Email Address, enter “info@americanwhitewater.com” and “specials@americanwhitewater.com”.
  4. Click the Add button.

If you have enabled “Restrict Incoming Email,” also do the following:

  1. Sign into Webmail.
  2. Select Preferences.
  3. Select Restrict Incoming Email. Note: If Enable Email Controls is set to Yes, then you are restricting incoming emails.
  4. Select Allow email from addresses listed below.
  5. Enter “info@americanwhitewater.com” and “specials@americanwhitewater.com”.
  6. Click the Add button.

For existing subscribers that are receiving messages:

  1. Open an email message from us
  2. Under the "From" line, click "Add to Address Book"
  3. Add in a first name or last name and then click "Add"

Earthlink

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New subscribers need to add the “From” address, “info@americanwhitewater.com” and “specials@americanwhitewater.com” to their address book:

  1. Click the Address Book button to open your address book in the browser.
  2. Click the Add Contact button (if you use EarthLink 5.0 or higher, click the Add button).
  3. Type in “info@americanwhitewater.com” and “specials@americanwhitewater.com” into the email address slot and then click OK.

Gmail

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New subscribers need to add the “From” address, “info@americanwhitewater.com” and “specials@americanwhitewater.com” to their address book:

  1. Click on Contacts in the left column.
  2. Click on Add Contact on the upper right-hand-side of the Contacts screen.
  3. Enter “info@americanwhitewater.com” and “specials@americanwhitewater.com” in the Primary Email field.
  4. Click on Save.

For existing subscribers that are receiving messages:

  1. Open an email message from us
  2. In the top right corner of the message, click the light blue down arrow to bring up a menu
  3. Select "Add to Contacts List"

Hotmail

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New subscribers need to add the “From” address, “info@americanwhitewater.com” and “specials@americanwhitewater.com” to their address book:

  1. Click on the Contacts tab at the top of your account.
  2. In the left hand menu, click on Safe List.
  3. Enter “info@americanwhitewater.com” and “specials@americanwhitewater.com” into the blank field.
  4. Click the Add button to the right of the field.

For existing subscribers that are receiving messages:

  1. Click on "Contacts"
  2. On the left column, click "Safe List"
  3. Type our email address and click "Add"

Mozilla Thunderbird

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New subscribers need to add the “From” address, “info@americanwhitewater.com” and “specials@americanwhitewater.com” to their address book:

  1. Click the Address Book button.
  2. Make sure the Personal Address Book is highlighted.
  3. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and Other.
  4. Under the Contact tab, copy and paste the “From” address, “info@americanwhitewater.com” and “specials@americanwhitewater.com” into the email dialogue box.
  5. Click OK.

MSN 9

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For existing subscribers that are receiving messages:

  1. Open an email message from us
  2. Click "Always show from this sender"

Outlook 2003 and 2007

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New subscribers need to add the “From” address, “info@americanwhitewater.com” and “specials@americanwhitewater.com” to their address book:

  1. Go to your Contacts page.
  2. Click on New in the upper-left-hand corner.
  3. Enter “info@americanwhitewater.com” and “specials@americanwhitewater.com” into the email address field.
  4. Click Save in the upper left of your window.
For existing subscribers that are receiving messages:
  1. Open your Outlook Inbox
  2. Right-click on an email message from us
  3. Select "Junk Email"
  4. Select "Add Sender to Safe Senders List"
  5. Select "OK"

Outlook Express 6

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For existing subscribers that are receiving messages:

  1. Open your Outlook Express Inbox
  2. Right-click on an email message from us
  3. Select "Add to Address Book"
  4. Click "OK"

SBC Global

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New subscribers need to add the “From” address, “info@americanwhitewater.com” and “specials@americanwhitewater.com” to their address book:

  1. Go to the SBC Global Mail page and click the Options link.
  2. In the Management section, click the Filters link.
  3. Click the Add button.
  4. In the “From header” rule, in the field to the right of contains, enter “info@americanwhitewater.com” and “specials@americanwhitewater.com”.
  5. From the Move the message to pull-down list, choose inbox.
  6. Click the Add Filter button to save the filter.

Verizon

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New subscribers need to add the “From” address, “info@americanwhitewater.com” and “specials@americanwhitewater.com” to their address book:

  1. Go to your account and click on the Address Book link in the left column.
  2. Select Create Contact.
  3. The Add Address Book Entry screen appears. In the Email field, type “info@americanwhitewater.com” and “specials@americanwhitewater.com”.
  4. In the Nickname field, type iPrint.com.
  5. Select Save.

For existing subscribers that are receiving messages:

  1. Go to your Verizon Inbox
  2. Click "Options"
  3. Select the "Block Senders" tab located near the top of the screen
  4. Enter our email address in "always accept" section

Windows Live Mail

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For existing subscribers that are receiving messages:

  1. Open an email message from us
  2. At the top of the message click "Mark as Safe"

Yahoo! Mail Classic

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New subscribers need to add the “From” address, “info@americanwhitewater.com” and “specials@americanwhitewater.com” to their address book:

  1. Click on the Addresses tab in the upper-left part of your account screen.
  2. Click on Add contact just under the Addresses tab.
  3. Enter “info@americanwhitewater.com” and “specials@americanwhitewater.com” in the email field – the rest can be left blank, if desired.
  4. Click on Save at the bottom of the page. You should see a confirmation screen.
  5. Click Done in the upper left.

For existing subscribers that are receiving messages:

  1. Open an email message from us
  2. Next to our email address in the "From" line, click the "Add to Address Book" link
  3. Click the "Add Checked Contact" button.

Yahoo! Mail Beta

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New subscribers need to add the “From” address, “info@americanwhitewater.com” and “specials@americanwhitewater.com” to their address book:

  1. On the left navigation bar, click on Contacts.
  2. On the top navigation of the Contacts Screen, click Add Contact
  3. Once loaded, cut and paste “info@americanwhitewater.com” and “specials@americanwhitewater.com” into the Email field.
  4. Click the Save button.

For existing subscribers that are receiving messages:

  1. In the Inbox, open a message from us
  2. Click on the Add link or icon
  3. A small window will pop up with our email pre-populated in it
  4. Click Save

For existing subscribers that are seeing messages in the spam folder:

  1. Open an email message from us and click the Not Spam button.
  2. Email will move into Inbox.
  3. In the Inbox, open a message from us
  4. Click on the Add link or icon
  5. A small window will pop up with our email pre-populated in it
  6. Click Save

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American Whitewater Expeditions
American Whitewater Expeditions | P.O. Box 4280, Sunland, CA 91041-4280
Toll Free: 877-825-3206 | Fax 818-352-3205 (Oct.-April) | Fax 530-642-0855 (May-Sept.)
Email: info@americanwhitewater.com

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